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THE BEST ACCESSORIES OF PET EXPRESS LIMITED
4.5
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Our store will protect your personal information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and comply with HKTVmall's privacy protection policy.
• In case of any disputes, the merchant reserves the right to make the final decision without prior notice.
• The color of the product may be slightly different due to differences in computer screen settings. The actual product shall prevail.
• Due to actual circumstances, HKTVmall and retail sales prices, promotions, conditions and restrictions may be different. All terms only apply to HKTVmall.
• In order to provide the best guarantee to consumers, our store has a "Product Return and Exchange Shopping Guarantee". If a customer discovers that there is a problem with the product and needs to return or exchange it within 7 days after receiving the product, you can select the relevant order in the "Order Record" and click "Report a Product Problem" to handle the problem of the defective product or missing goods. Each shopping receipt can only be exchanged once, but cannot be refunded.
If it is found that the returned goods do not comply with the company's return terms, they will not be processed. We apologize for the inconvenience.
• Our store's "merchant-delivered" goods cannot be combined with goods delivered by other merchants to calculate shipping costs. You can enjoy free shipping when you purchase any "merchant-delivered" items in our store over $300. Otherwise, you will be charged $50 for shipping and it will be automatically calculated in the relevant order. Delivery service fees include surcharges for Hong Kong's industrial and commercial areas, residential areas, and remote areas.
• Delivery arrangements to remote areas:
Clear Water Bay Road Tuesday and Thursday afternoon
Longgutan Tuesday afternoon, Thursday evening
Kwun Tong Industrial Area Monday, Wednesday, Friday afternoon
• Areas not provided(If necessary, additional freight can be paid for delivery):
Deep Water Bay, Repulse Bay, Stanley, Shek O, Big Wave Bay, Tai O, Pui O, Discovery Bay, Ma Wan, outlying islands (Cheung Chau, Ping Chau, Lamma Island, etc. ), restricted area and other areas
• If you need to use the stairs, free delivery for items within 50LB on the first 3 floors, and $10 for each subsequent floor.
• If you need to change your address, you need to change it before 10 o'clock on the day of delivery. If you change your address after the driver has left the car, you will need to pay an extra $50 for shipping.
• Walking within 50 meters from the nearest parking location is free. An additional long-distance walking delivery fee ($20-$80) will be charged for distances over 51 meters. The maximum distance is 400 meters.
• If you find any damage or defect after receiving the goods, please contact HKTVmall customer service department via email at cs@hktv.com.hk within seven days.
THE BEST ACCESSORIES OF PET EXPRESS LIMITED ("Best Pet") was established in Hong Kong in 2006 and has been committed to providing pet product delivery services to customers in major markets in Hong Kong. Best Pet is a pet supply store that only sells licensed food. It has been operating in Hong Kong for many years and is committed to serving pet-raising customers in Hong Kong. It provides different types of pet food and supplies to meet various consumer needs.
Solve the owner's troubles
Hong Kong people are busy at work, working long hours, finishing late at night, and not having enough time to rest. They have no time to buy pet supplies and have to carry them by themselves! ? Best provides more than 2,000 products, including a variety of dry food, wet cans, snacks, cleaning products, cat litter, pet cages, health care products and other peripheral products, which can meet customers' "one-time purchase" needs. Facing the ever-changing pet supplies, Best relies on continuously introducing high-quality brands to provide diversified choices; we can sell what customers want to buy. Ordering online or by phone is convenient and fast! Express train period! Order as soon as possible in the morning for same-day delivery! It’s up to you to receive goods during the day and at night!
Quality management
Best Pet Food only sells genuine products. High quality is our consistent commitment. It is best to implement the concept of total quality management throughout every link, and we guarantee replacement within 7 days for any defects. Each product is imported directly from Hong Kong agents. The goods are stored indoors and equipped with constant temperature and dehumidification systems to ensure that all products meet the company's strict quality standards.