• Terms and Conditions
Terms & Conditions
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Terms & Conditions
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General Terms and Conditions
1. Services
1.1 We are Hong Kong TV Shopping Network Company Limited, a wholly owned subsidiary of Hong Kong Technology Venture Company Limited (collectively "we", the "Company" or "HKTV") and we own and operate the site. Our site facilitates a convenient way to shop online and to enjoy watching entertainment content round-the-clock over the Internet, including by using our applications or software (“services”).
1.2 By using our site you agree to be bound by the following terms and conditions. Please read them carefully.
1.3 We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.
1.4 The meaning of some words used in these terms and conditions:
1.4.1 “we”, “us” or “our” is a reference to (name of person or company providing the services).
1.4.2 “you” or “your” is a reference to the person to whom we are providing the services or delivering merchandise and who is required to pay for the merchandise delivered.
1.4.3 “Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our site.
1.4.4 “merchandise” means the goods (including without limitation food and beverages) or services you ordered through our site, which you will pay for.
1.4.5 “intellectual property rights” means any and all patents, trade marks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.
1.4.6 “services” has the meaning given in clause 1.1.
1.4.7 “supplier” means the seller and supplier of the merchandise you ordered through our site.
1.4.8 “site” means our HKTVmall’s website located at www.hktvmall.com, and any associated sites linked to it, and our HKTVmall app.
1.4.9 “User Content” has the meaning given in clause 14.1.
2. Registration
2.1 You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
2.2 You represent to us and to all suppliers of the merchandise through our site that all purchases made by you through our site will be within the scope of your authority to conclude contracts.
2.3 In consideration of your use of our services, you agree to:
2.3.1 provide true, accurate, current and complete information about yourself when filling out our registration form; and
2.3.2 maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.
3. Order
3.1 Except where otherwise explicitly specified, we are not the seller or supplier of the merchandise. We are responsible for managing and administering the site, arranging order processing and where applicable, fulfillment for the merchandise you ordered from the suppliers through our site.
3.2 When you place an order you are making an offer to buy from the supplier the merchandise you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.
3.3 We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:
3.3.1 details of what you have ordered,
3.3.2 details of the price charged,
3.3.3 information about the progress of your order, and
3.3.4 estimated dispatch and delivery information.
This communication will be our acceptance of your order on behalf of the supplier. You may track your order status online.
3.4 Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.
3.5 The availability of the merchandise is as shown online and will be updated regularly by the supplier. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.
3.6 We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
3.6.1 no sufficient stock to deliver the merchandise you have ordered;
3.6.2 no delivery can be arranged for your area; or
3.6.3 one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
3.7 If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.
4. Price and Payment
4.1 We will use all reasonable commercial endeavors to display accurate and up to date prices on our site. However, because prices of the type of merchandise for sale are often updated by the supplier we cannot state the definite price until we send you our acceptance of your order.
4.2 If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either:
4.2.1 cancel your order, or
4.2.2 contact you to ask you whether you wish to pay the higher price or cancel your order.
4.3 If the order is cancelled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.
4.4 We only accept credit card payments made by Visa and MasterCard. When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order and you represent to us that you shall be authorised to make such payment. Title in the merchandise does not pass to you until payment has been received.
4.5 We use third party payment services to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be borne by us.
5. Delivery
5.1 We reserve the right to decline delivery at our sole discretion.
5.2 You will become the owner of the merchandise you have ordered, and will hold the merchandise at your own risk, once the merchandise is delivered to the delivery address assigned by you. Such address may be an address of a third party logistics service provider engaged by you for onward delivery of the merchandise overseas.
Delivery in Hong Kong
5.3 We only make deliveries in the specified areas of Hong Kong from Monday to Sunday except on the first two days of the Lunar New Year and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. If we decline delivery, you agree and accept that you will collect your ordered merchandise from our logistics centre and under no circumstances will we accept cancellation of order or refund.
5.4 We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.
5.5 Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery within 24 hours after your order is accepted. Subject to prior online arrangement, you may be offered to select from any one of the delivery timeslots available at the time you make your order.
5.6 We may deliver the merchandise in one or more instalments, and some of the merchandises may be delivered directly from suppliers. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.
5.7 In circumstances where merchandise is delivered by suppliers, you agree and accept that the supplier shall be solely responsible to you for delivering the merchandise in accordance with the delivery arrangement as agreed between you and the supplier.
5.8 Unless otherwise specified, please refer to our site (including our applications and software) for details of the delivery charges and free delivery threshold. We reserve the right to amend the free delivery threshold at any time and from time to time.
Delivery outside Hong Kong
5.9 You acknowledge and agree that any delivery of the merchandise you ordered from us to any locations outside Hong Kong (“Overseas Delivery”), where applicable, shall be contracted directly between you and the designated logistics service providers and that any responsibilities and liabilities arising therefrom shall be between you and logistics providers.
5.10 We disclaim any responsibilities and liabilities, whether express or implied, arising out of or in connection with Overseas Delivery. You expressly agree not to claim or hold us liable in this regards.
6. Returns or Exchanges
6.1 Unless otherwise specified, no return or exchange of merchandise will be accepted. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.
6.2 Subject to the returns or exchanges policy of individual supplier, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:
6.2.1 the returns or exchanges policy applies;
6.2.2 the merchandise is unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;
6.2.3 the packaging of the merchandise must be in the condition in which it was delivered to you; and
6.2.4 a request for return or exchange is sent to our customer service representative via Live Chat and the merchandise is returned to the supplier through free pick up from us at the delivery address within a limited period specified by the supplier or through other means.
6.3 You agree and accept that merchandise accepted for returns are only eligible for refund in the form of Mall Dollar (Refund) carrying with an expiry date for your next purchase. No cash refund will be offered. If any promotional discount was applied to the total purchase amount at time of purchase, you will be refunded Mall Dollar (Refund) in the amount paid at the time of purchase for that item. If you have used Mall Dollar (Refund) on the purchase, the accumulated Mall Dollar (Refund) will be deducted from your user account. You agree and accept that all Mall Dollar (Refund) will be cancelled when your user account is terminated.
6.4 You agree and accept that merchandise is acceptable for exchange subject to stocks availability.
6.5 You agree and accept that it will be at the supplier’s sole discretion whether the merchandise is accepted for return or exchange. Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.
7. Insurance Products
7.1 The insurance products offered on our site are provided and underwritten by insurance providers authorised by the Insurance Authority to carry on insurance business in Hong Kong.
7.2 Any contract entered for an insurance product will be between you and the insurance provider. All insurance products are subject to the terms and conditions of the contract between you and the applicable insurance provider, which includes without limitation the content displayed on the insurance product page of our site.
7.3 No insurance coverage shall be construed as bound or in force unless and until a policy number is issued by the insurance provider to you.
7.4 We are an authorised insurance agent for the insurance providers. Premiums will be payable to the insurance providers and we will receive commission from the insurance providers as remuneration.
7.5 Our role is limited to distributing the insurance products only and we shall not be responsible for any matters in relation to the insurance products provided.
7.6 We are not rendering financial, legal, accounting or tax advice in any way. You are reminded to review the relevant product materials provided to you by the insurance provider and seek independent advice if necessary.
8. Disclaimer of Citi HKTVmall Card Payment Channel
There will be no chargeback mechanism nor dispute handling under the credit card association (VISA) for Citi HKTVmall Card Payment Channel Transaction (which will not be processed through credit card association). In addition, no Citi ThankYou Rewards Points, cash or any other forms of rebates will be granted by Citibank for Citi HKTVmall Card Payment Channel Transaction, unless otherwise specified by Citibank.
9. Wet Market Express
9.1 By using Wet Market Express, you agree to be bound by these terms and conditions. Your continued access and use of Wet Market Express shall represent your unconditional acceptance of the latest version of the terms and conditions.
9.2 Except where otherwise specified, we are not the seller or supplier of the food or other merchandise you order on Wet Market Express. Any contract entered for sale or supply of the food or other merchandise shall be between you and the respective seller or supplier and subject to the terms and conditions of such contract. We shall not be responsible but seller or supplier of food and merchandise shall be solely responsible to you for any liabilities in relation to the food or the merchandise, in particular, its quality, safety, merchantability, fitness for human use or consumption.
9.3 You acknowledge and accept that:
9.3.1 confirmed orders cannot be cancelled or changed and payment made for confirmed orders are non-refundable;
9.3.2 for unconfirmed orders where you have made payment, your payment will be refunded to your original payment account within five (5) days and Mall Dollars used in the order will be automatically refunded to your account within the next working day; and
9.3.3 food and merchandise ordered by you will be disposed without notice and without any refund of payments or Mall Dollars to you if you fail to pick-up the delivery and therefore you shall select carefully the pick-up time before you confirm order.
9.4 When you make a payment on Wet Market Express you authorise us to receive payments from the payment gateway you choose or to debit the credit card specified in your account for the amount notified to you at the time of making such payment, and you represent to us that you shall be authorised to make such payment.
9.5 In the case of any payment failure, any Mall Dollars or coupons used in the unsuccessful order will be restored to your account within one (1) hour where possible and in any event within one (1) business day.
9.6 Unless otherwise specified, the Mall Dollar rebates at Wet Market Express cannot be used in conjunction with the other Mall Dollar rebates or credit card promotions.
10. EcoMart
10.1 By using EcoMart, you agree to be bound by these terms and conditions. Your continued use of EcoMart constitutes your unconditional acceptance of the most current version of these terms and conditions.
10.2 The full function of EcoMart is only available for registered members who have logged in to HKTVmall. For non-logged in or non-registered members of HKTVmall, they are allowed to browse the EcoMart page only.
10.3 EcoMart is a second-hand trading platform specially designed for HKTVmall members. You can only trade at EcoMart in your personal capacity and we do not accept the listing of goods or services in the name of groups, organizations, companies, institutions or corporations (except for successfully registered charitable organizations) in order to eliminate any form of commercial sale or promotion.
10.4 We reserve the right to suspend and permanently terminate your EcoMart account in any case without prior notice if we suspect any breach of these terms and conditions including without limitation to that the information you have provided about your goods or services is incorrect, inaccurate, out of date, incomplete, misleading or the offer of your goods or services or the transaction breaches any applicable laws.
10.5 You agree to the following terms and you represent, warrant and covenant:
10.5.1 To protect the confidentiality of your accounts and passwords, and not to share your account with others.
10.5.2 All information of other users, including user accounts, account names, real names, mobile numbers, email addresses, addresses, etc., will be kept confidential and will not be disclosed to third parties intentionally or unintentionally.
10.5.3 You understand that all transactions are confidential, including any information provided by the other party, the content, location and timing of the transaction.
10.5.4 You understand that all transactions are negotiated and concluded between the users and that HKTVmall is only responsible for providing a trading platform and is not involved in nor participates in any transaction in any form and will not be liable for any dispute, loss or damage.
10.5.5 You are solely responsible for all user generated content (“User Content”), including but not limited to, the content of the goods and services provided, including data, text, files, images, photographs, sounds, videos, messages, tags or other materials in public or private communications. All User Content you provide are correct, complete and not misleading in any way and do not breach any intellectual property rights or other rights of third parties or any applicable laws. We are not responsible for the content of any User Content provided by you or other users.
10.5.6 The goods you offer are obtained legally, the transaction or the offer of your goods or services will not breach any applicable laws, including without limitation the Trade Descriptions Ordinance (Cap. 362) nor breach any intellectual property rights or other rights of third parties.
10.5.7 You may not trade under the name of HKTVmall or EcoMart in any form, nor may you use, alter, obscure or imitate the logos or trademarks of HKTVmall or EcoMart, or any graphics or logos reminiscent of HKTVmall or EcoMart. If discovered, HKTVmall reserves the right to pursue all legal action and recover all damages from you.
10.5.8 You will not engage in any unethical transactions through EcoMart, including but not limited to causing or encouraging others to commit illegal acts, etc.
10.5.9 You agree that if a transaction is successfully conducted in the "exchange" mode, the transaction records (including product photos, product names and usernames) will be made public at EcoMart.
10.5.10 You agree that in the “buy & sell” mode, both parties may cancel the transaction within 14 days of acceptance of the offer.
10.5.11 You agree that in the “exchange” mode, both parties may cancel the transaction within 14 days of acceptance of the offer.
10.5.12 You agree that in the "gift" mode, the user who is giving away the goods or service may cancel the transaction within 14 days of acceptance of the request by another user.
10.6 HKTVmall makes no representations or warranties about any goods or service placed on the home page. You may respond as you like, including liking, adding goods or services to your favourite list, contacting sellers, making offers or exchanging, while taking full responsibility for your actions.
10.7 HKTVmall will not be liable for any claims, losses or damages that you may suffer directly or indirectly as a result of your purchase of any goods, services or coupons through EcoMart, no matter how it is caused (including omissions or negligence).
Violation of rules and regulations
10.8 You warrant, represent and covenant that you will not commit any of the violations listed below. If you violate the terms and conditions, HKTVmall reserves the right to immediately delete your uploaded content, including but not limited to images, videos, text, comments, etc., without prior notice, and to suspend or permanently terminate your authority right of use in EcoMart indefinitely:
10.8.1 Upload or post content, goods or services that are unlawful, harmful, threatening, abusive, harassing, or potentially infringing, vulgar, obscene, defamatory, invasive of another's privacy, hateful, offensive, contain sensitive words or otherwise inappropriate.
10.8.2 To demand, sell, exchange, give away, or give any living creature (including but not limited to cats, dogs, rabbits, birds, etc.), any infringing goods/services, stolen goods, obscene and indecent articles, explosives, firearms, ammunition and prohibited weapons, controlled and dangerous chemicals and infectious substances, strategic commodities, dangerous drugs, pharmaceuticals and medicines, and proprietary Chinese and herbal medicines and any goods/services prohibited or regulated by law.
10.8.3 Without the permission of HKTVmall, upload information or content containing advertising or promotional purposes to EcoMart in any form or through any channel.
10.8.4 To advertise goods or services and conduct advertising or promotional activities in the name of a group, organization, company, institution or corporation (except for successfully registered charitable organizations).
10.8.5 Impersonate any person, group, organization, institution or corporation, or make untrue statements or other false representations by falsely stating or misrepresenting a relationship with any person, group, organization, institution or corporation.
10.8.6 Use, alter, obscure or imitate the logos or trademarks of HKTVmall or EcoMart, or any graphics or logos reminiscent of HKTVmall or EcoMart.
10.8.7 To induce, deceive, or defraud another person of goods, services, or money in any way or violate any applicable laws including but not limited to money laundering and terrorist fundraising activities.
Charity Account
10.9 Only charities exempt from tax under section 88 of the Inland Revenue Ordinance are eligible to register for a charity account with HKTVmall. The application must be approved by HKTVmall and must comply with the relevant terms and conditions before the relevant services and privileges of HKTVmall and EcoMart can be used.
10.10 To apply for a charity account, applicants must provide a copy of the organization's business registration card and personal information (including full name in English and Chinese, organization title, contact phone number and email address, etc.) for verification of application information and contact purposes.
10.11 HKTVmall is not responsible for the links and other web pages provided by charity accounts.
10.12 HKTVmall is not a seller or supplier of goods or services. Any transaction disputes will be negotiated and handled by the users. HKTVmall will not intervene in any way unless required by law.
10.13 We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site.
10.14 These terms and conditions are governed by the laws in force in Hong Kong. In case of any dispute under these terms and conditions, HKTVmall reserves the right of final decision.
11. HKTVplus
11.1 HKTVplus is a paid membership. Under no circumstances will the subscription fee be refunded.
11.2 HKTVplus benefits are only available for orders delivered to addresses in Hong Kong and Macao made through HKTVmall app. You can only stipulate 1 delivery address for benefits of HKTVplus membership during the entire membership period. We reserve the right to cancel your HKTVplus membership and orders made if we suspect there is any misuse or abuse of your membership.
11.3 Benefits under HKTVplus membership are for your own personal consumption use only. Sharing, transfer, letting out or other disposal of your HKTVplus membership, by whatever means with or without monetary compensation, to any other person, or your other use of the benefits (such as for sale or commercial or business purpose), is strictly prohibited.
11.4 During the subscribed term of your HKTVplus membership, you are not allowed to cancel, suspend, withdraw or terminate the membership.
11.5 Subscription fee may vary from time to time. We will notify you of the latest subscription fee. The prevailing subscription fee shall apply at the time of your renewal of HKTVplus membership.
11.6 Your HKTVplus membership will be automatically renewed upon expiry of the subscribed term. The prevailing subscription fee will be automatically charged to the credit card you provided. If you do not want to renew your HKTVplus membership or if you do not agree with the prevailing subscription fee, you are required to notify us (through HKTVmall customer service team) the non-renewal at least 24 hours before the expiry of the subscribed term. Failure to notify us by the stipulated time will result in auto renewal of your HKTVplus membership.
11.7 We reserve the right to refuse any application for HKTVplus membership or to cancel, suspend, withdraw or terminate any HKTVplus membership, with (including breach or suspected breach of the above terms) or without reasons.
12. Disclaimer of Warranties and Limitation of Liability
12.1 We do not represent or warrant that access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable or fault-free.
12.2 We do not represent or warrant to you that our site or any of its contents (including the product filters and the results obtained from the use of product filters) will be accurate, complete or reliable. You agree that the product filters are for your reference only.
12.3 We do not represent or warrant that:
12.3.1 any services (whether or not provided by us) will be provided with due care and skill; or
12.3.2 any merchandise (whether or not provided by us) will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us).
12.4 You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.
12.5 To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:
12.5.1 any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site (including using our applications or software) or any information on our site;
12.5.2 the unavailability of our site (or any part of it), merchandise or services;
12.5.3 any delay in providing, or failure to provide or make available, merchandise or services, or any negligent provision of merchandise or services;
12.5.4 any merchandise not being of merchantable quality or fit for their intended purpose; or
12.5.5 any misrepresentation on or relating to our site, the merchandise or the services.
12.6 Save as required by law:
12.6.1 we will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us, and
12.6.2 we will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.
12.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase merchandise from our site. We make no representation and accept no liability in respect of the export or import of the merchandise you purchase.
12.8 You agree that each of these limitations is reasonable having regard to the nature of our site and in particular given that when you purchase merchandise through our site you will enter into a separate contract with the supplier in each case.
12.9 None of the above exclusions shall affect any statutory rights which are not capable of being excluded. However, in such case our obligation, where permitted by law, will be limited to the resupply of our services or the merchandise to you.
12.10 Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.
13. Warranties
13.1 You represent, warrant and covenant that you will not:
13.1.1 use our site for any fraudulent or unlawful purpose;
13.1.2 use our site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity;
13.1.3 interfere with or disrupt the operation of our site or the servers or networks used to make our site available; or violate any requirements, procedures, policies or regulations of such networks;
13.1.4 transmit or otherwise make available in connection with our site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
13.1.5 reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to our site (including our applications or software);
13.1.6 modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our site (including our applications or software);
13.1.7 frame or mirror any part of the site without our express prior written consent;
13.1.8 create a database by systematically downloading and storing the Content, User Content or any site content; and
13.1.9 infringe any copyright, design right and intellectual property right in the merchandise.
14. Content
14.1 The intellectual property rights in all Content are owned, controlled or licensed by or to us. Except for the rights granted to you under clause 14.2, nothing in these terms and conditions shall confer on you any right or interest in the Content and all other rights are reserved to us.
14.2 Subject to these terms and conditions, you may use the Content for your own personal purposes.
14.3 Unless you have our express written consent or you are expressly authorised by law to do so, you shall not:
14.3.1 use the Content for any commercial or other non-personal purpose;
14.3.2 make any copies of the Content or transfer the Content to any other device or any other person; or
14.3.3 otherwise reproduce, distribute, communicate to the public, modify, reformat, prepare derivative works of or display the Content.
14.4 You acknowledge and agree that we may cease to supply any of the Content to you at our sole discretion if you are in breach of any of the terms of this clause.
14.5 We shall use all reasonable commercial endeavors to ensure the accuracy of the Content but gives no warranties and makes no representations, express or implied, statutory or otherwise regarding the accuracy, quality or completeness of the Content or its fitness for any purpose and we exclude any liability relating to it. You also agree that responsibility for the content of advertisements appearing on our site rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy of information contained on our site.
15. User Generated Content
15.1 When you submit any user generated content including all text, files, images, photos, sounds, videos or other materials to our site (“User Content”), you grant to us, a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable fully paid-up and royalty-free licence to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display and otherwise use the User Content in connection with the site, including without limitation for the purposes of promoting and redistributing part or all of the site in any media formats and through any media channel. Without limitation, the rights that you grant to us under this clause 15.1 include a right to grant each user of the site a sub-licence to use the User Content to the extent permitted by the functionality of the site from time to time. You hereby waive, and procure that all other authors of the User Content waive, all moral rights in the User Content (including rights to be identified as the author of the User Content or to object to any derogatory treatment of the User Content), whether such rights subsist now or at any time in the future in any place in the world.
15.2 You represent, warrant and covenant that:
15.2.1 you have the legal right and authority to grant the licence in clause 15.1 above;
15.2.2 you are the owner of the User Content and/or have all of the necessary rights, consents,
permissions and licences which are required for you to grant us the licence in clause 15.1 above;
15.2.3 by exercising the licence in clause 15.1 above, we shall not infringe the intellectual property rights or other rights of any third party;
15.2.4 to the extent that the User Content identifies any individual (whether by name, picture or otherwise), you have obtained all consents and permissions from those individuals which are required for us to use the User Content as contemplated by the licence in clause 15.1 above;
15.2.5 the User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to the safety of any person, aimed at harassing any person or otherwise is inappropriate for display on our site; and
15.2.6 at our request, you will provide us with written copies of any consents, permissions and licences that you are required to obtain.
15.3 You shall be legally liable for the User Content and we shall not be responsible nor liable for any User Content under any circumstances, regardless of whether we had knowledge of the User Content.
15.4 Our site will only display User Content that are related to product quality or promotional offers. Those User Content about after sales or other services will not be displayed on the site. We reserve the right to edit or delete User Content which contain attacks on other users, slander, coarse language and profanity, or other unrelated topics.
16. Indemnity
You agree to indemnify us and all of our directors, employees and contractors, and hold us all harmless from any claim, loss, damage, cost, expense (including legal expenses) or other liability which may be incurred by us arising out of any breach of the covenants, warranties, representations and agreements herein.
17. Linked Websites
Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.
18. Termination
18.1 We may terminate your access to our site or registration immediately if you are in breach of any of these terms and conditions.
18.2 Any rights that have accrued to either party at the date of termination will remain enforceable after termination.
19. Intellectual Property
19.1 All intellectual property rights in the Content, User Content, design, text, graphics and other material on our site and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any authorised used without our prior written permission is strictly prohibited.
19.2 All trade marks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trade marks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.
20. General
20.1 Where in these terms representations and warranties are made to us and to suppliers of merchandise through our site, you acknowledge and agree that such representations and warranties are intended to grant rights to, and operate for the benefit of, all such suppliers and that each such supplier may rely upon and enforce such representations and warranties against you.
20.2 We reserve the right at any time without notice to revise the content of our site (including the services offered by us) and these terms and conditions. Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change you will signify that you agree to be bound by the revised terms and conditions of use. This right includes the right to change any of the documentation which forms part of these terms and conditions.
20.3 We have made every effort to make clear whether the quoted prices for merchandise available through our site include any relevant tax or duty. Where in any case it is not clear please note before you make an order that you might be required to bear a liability to tax or duty (for example value added tax) imposed by the supplier or by operation of law that is in addition to the price.
20.4 We take privacy issues seriously. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.
20.5 We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.
20.6 We shall not be liable to you for any breach of these terms and conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control.
20.7 If any clause hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other clause and such invalid clause shall be deemed to be severed from these terms and conditions.
20.8 We may assign these terms and conditions or appoint any third party, including our group companies, to provide the services to you on our behalf or to perform any of our obligations under these terms and conditions.
20.9 You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.
20.10 These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.
20.11 These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts.
Terms and Conditions for Mall Dollar (Rewards) and Promotion Codes, Coupon Codes and Coupons
Mall Dollar (Rewards)
1. Through our site shopping, you might be eligible for a rebate of 1% of net payment of each order (“Mall Dollar (Rewards)”). The merchandise with Mall Dollar (Rewards) will be clearly indicated with the rate of rebate. Net payment shall mean the amount after deduction of, where applicable, Mall Dollar (Rewards) and any other promotional offer or rebate given by HKTV Mall or the suppliers.
2. Mall Dollar (Rewards) is only applicable for any purchase at our site.
3. Unless otherwise specified, Mall Dollar (Rewards) is valid for three (3) months.
4. Mall Dollar (Rewards) is neither transferable nor redeemable for cash.
5. Mall Dollar (Rewards) is not applicable for the payment of delivery charge.
6. Mall Dollar (Rewards) accumulated will be cancelled when your user account is terminated.
Promotion Codes, Coupon Codes and Coupons
7. Promotion codes, coupon codes and coupons offered by us shall only be applicable for one-off purchase at our site subject to special terms and conditions.
8. Promotion codes, coupon codes and coupons are neither refundable nor redeemable for cash. Any unused amount will be forfeited.
9. If your order is cancelled for whatever reason or is eligible for a refund, any promotion codes, coupon codes or coupons used in that order shall be forfeited without any refund or compensation.
We reserve the right to terminate or vary the above offers from time to time without providing any prior notification. In the event of any dispute, our decision shall be final and conclusive.
These terms and conditions form the integral part of the General Terms and Conditions.
Last Updated: September 2024