

Q-PETS
























Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
Our products will be delivered by HKTVmall, please refer to Shipping Information for more details.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchant.
• Shipping time of this store: Monday to Saturday, excluding Public Holiday, 9am.
• The merchant reserves the right to amend the stated terms herein without prior notice. In
case of any dispute, the decision of the merchant and HKTVmall shall be final.
Q-PETS為香港最具規模的寵物連鎖店之一。
集團致力提供優質及多元化服務給顧客, 並從世界各地引入不同品牌之貨品, 包括售賣優質的寵物食品、玩具 及保健品等。同時亦包括寵物美容服務。
在2017-2018 & 2019-2020兩屆Q-Pets同時獲得由World Branding Awards頒發的世界性獎項,這個是對Q-Pets的肯定。
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- You can click "Live Chat" at the bottom right corner to contact our Customer Service representative for assistance.