Casablanca

HKTV mall is not the seller or supplier of the products or services. HKTV mall is responsible for managing and administering its website, arranging order processing and fulfillment for the products or services you ordered from the suppliers through its website. Whatever item you purchase via HKTV mall will be subject to the terms and conditions of that merchant. The merchant is responsible for the sale and for dealing with any claims or any other issues arising out of or in connection with the contract between you and the merchant. In respect of purchases of a voucher, in addition to the contract you will have with the seller of the voucher, there will also be a contract between you and the merchant that actually provides the products and services when you redeem your voucher with that merchant. We, HKTV mall, do not accept responsibility for any claim, loss or damage, howsoever caused (including through omission or negligence), which you may directly or indirectly suffer in connection with the purchase of any products, services or vouchers through HKTV mall, nor do we accept any responsibility for any such claim, loss or damage arising out of your use of or reliance on information contained on or accessed through HKTV mall. It is your sole responsibility to ensure that any products, services or information obtained from HKTV mall meet your specific requirements. Particularly for beauty services, you must take your own precautions to ensure that you understand how the services will be performed before you decide to purchase. If in doubt, you should consult your own professional advisor.

Our products will be delivered by HKTVmall please refer to Shipping Information for more details.
Actual delivery time depends on the products ordered and the shipping time of the particular merchants.
Shipping time of this store: Monday to Sunday excluding Public Holiday.
All products are non-returnable.
In the event of dispute HKTVmall's decision shall be final and conclusive.

Mattress

The “Merchant Delivery” goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. All “Merchant Delivery” goods from this store are entitled to free delivery service. Some remote areas require additional delivery fee:
 

Free delivery.

Additional fee may occur in below case, please pay CASH to the delivery man directly.

-All mattresses are sent directly from our warehouse and are delivered by us.

-It takes around 14-17 working days to deliver after the order is placed. We will directly contact with the customer for arranging the delivery time and date.

-One day before the delivery, our logistic department will call the customer to confirm the delivery address and time.

-If the delivery address cannot be reached by lifts, customer need to pay additional fee HK$50 /each floor for each piece. The sixth floor is $60 HKD and it is up to the sixth floor.

-If the truck (5.5 tons or more) cannot get through the building door and needs to push the goods, or if the building does not have a lift or the goods are too large to enter, the customer is required to pay extra fees. It will be further negotiated with the customer before shipping.

-We are not responsible for any purchases that cannot be entered or installed due to limitations in the size of the door of the home or other circumstances.

-If there are bad weather warning and other sudden incidents, the delivery service will be suspended and we will contact the customer to make further arrangements.

* Please note any controlled areas are not able to arrange delivery services.

* The following remote areas will be subject to an additional surcharge of HK$150 per order: Tung Chung, Ma Wan, and Outlying Islands (only for delivery to the outside port terminals). Discovery Bay requires a surcharge of HK$300 per order.

* All mattress orders will be arranged according to the quantity of stocks or will be ordered in a timely manner. After order is confirmed, we will contact you within 3 working days. 

‧ Lead-time: 14-17 days after purchase has been confirmed

‧    Delivery date will be on Monday to Saturday, no options allowed to be made for delivery time

‧    All products are non-refundable and non-exchangable

‧    Please fill in the delivery address and contact number on the purchasing page

‧    If there is any missing delivery information, delay may be subject to it

All mattress with 5 years warranty