

ACE HONG KONG LUGGAGE CO.
•This store is run by original brand principal
• All suitcases enjoy global warranty
Proteca: 10-year limited warranty including 3-year Premium Care Warranty
ace .: 10-year limited warranty
please refer to product details
• No return and refund. If the product has initial defect, please contact ACE HONG KONG Customer Service
• For details on products, delivery, warranty and repair, please contact ACE HONG KONG Customer Service

• Our store will protect your personal Information in accordance to the relevant provisions of the personal Data Protection Act and in accords to HKTVmall Privacy Policies.
• In case of any dispute the merchant will retain the right of final decision without prior notice.
• Colour shown may be slightly different than actual products.
• In situation where there are limitations price promotion offers and other marketing campaigns on the HKTVmall may varies from retail stores the terms and offers are only applicable to HKTVmall.
•The 'Merchant Delivery' goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee.
•ACE HONG KONG will contact you within 2-3 working days and arrange delivery to your designated address within 7 working days.
•The delivery service is only applicable to Hong Kong Island, Kowloon, New Territories, where vehicles can normally reach. Some remote areas may require additional shipping charges. Please check with the merchant for additional amounts. Additional charges: Ma Wan, Tung Chung $ 40, Discovery Bay $ 160.
•The delivery service is limited to the ground or where the elevator reaches. If stairs are required, a service fee of HK $10 per floor will be charged (up to 8 floors).
• ACE HONG KONG will charge an additional delivery fee if delivery is not successful due to an incorrect address or no one pick up within the delivery time.
• If the goods needs to be exchanged, please call or email to ACE customer service within 7 days from the date of receipt, and return the goods together with the original invoice and original packaging (including all product labels, instructions for use, warranty cards). The goods must be unused before they can be exchanged.
• Except for quality issues, all products are non-returnable.
Proteca
Proteca is the only made-in-Japan luggage brand in the world with its own factory in Hokkaido, Japan. Based on ACE Group's splendid technology and ‘know-how’, Proteca provides "Made in Japan" high-quality and multifunctional luggage, representing the highest level of craftwork in the industry. With different styles and a wide range of colours and sizes, you're sure to find a best partner for your journey.
ace.
Guided by the product concept of "helping people to travel more comfortably by inheriting the Japanese sense of aesthetics, feelings, and spirit to create 'ideal forms of carrying'", we offer wide variety of items for travel, casual and business. The brand includes the vast technical knowhow that we have accumulated since our establishment in 1940.
Kanana Project
Kanana Project is a bag series developed in collaboration with expert traveler Kanae Takeuchi. This line of handy and functional bags is brought to you by the expertise of Ms. Takeuchi, a woman who has traveled in over 100 countries worldwide, and her hope that "customers will enjoy their everyday outings to the fullest with their Kanana bag”.
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