- After confirming the order, it will usually be shipped within 1-2 working days. If you are shopping during the peak season (such as Christmas, Lunar New Year, etc.), please be aware of the opportunity to extend the delivery time.
- Miss Bear use Hongkong Post's Smart Post postal service. Estimated delivery times are 1-3 working days after mailing*. On the day of successful delivery, the guest will receive an email or SMS notification with basic tracking information. You can track your email by entering the email number on the Hongkong Post website at www.hongkongpost.hk.
*Note that working days do not include Sundays, public holidays, black rainstorm warnings and days of typhoon signal No. 8 or above.
Return Policy:
-Miss Bear policy lasts 7 days. If you return your item after 7 days, we will not offer an exchange after this time.
-Miss Bear only replace items if they are defective or damaged. Send us an email to info@missbearhk.com and send your item to: 3/F, Hing Yip Center, 31 Hing Yip Street, Kwun Tong, Hong Kong
-To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please include your name, address, the reason for the return(attach a photo of the product) and the order information.
-Note: The color difference may be caused by factors such as the shooting light, the camera or the computer monitor, and the slight difference between the actual object and the photograph is normal.
-Miss Bear reserves the final right to return and exchange goods.
