Soulmate Pet Care Limited
3.0
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· If the items you receive have quality issues, please contact us with your order no. and pictures of your item within 7 days upon receipt. Items must be returned in the original box and must include all the original tag, label and packaging.
· If there are any quality / quantity problem, customers can return goods purchased from us under our 7-days returns policy. Products must be unused and in good resalable condition to qualify for a full refund.
· All returns shipping cost will be paid by the customer except damaged goods or wrongly shipped items within 7 days from delivery date.
· Items cannot be returned/refunded for those found to be incomplete, damaged, with security seal broken or in a non resalable condition.
· Soulmate Pet Care Limited reserves the right to amend these Terms and Conditions and to terminate this program without prior notice.
· Should any dispute arise, the decision of Soulmate Pet Care Limited shall be final.
· All product photos are for reference only. Colour shown may be slightly different from actual products.
Standard Delivery: within 1-4 business days. The final delivery time will be confirmed by HKTVmall