- Actual delivery time depends on the products ordered and the shipping time of the particular merchant.
- Shipping time of this store: Monday to Friday, excluding Public Holiday, during working hours.
- The merchant reserves the right to amend the stated terms herein without prior notice. In case of any dispute, the decision of the merchant and HKTVmall shall be final.
Exchange policy
Products can enjoy a shopping exchange guarantee (subject to the following terms) 7 days from the date of receipt (subject to the delivery approval record of the transportation company). Please contact our company before exchange
A. The company only accepts
-The product does not match the order, or
-Product damage
The replacement request of, will not accept any replacement request of human factors
B. The following situations or products will not accept return and exchange services:
-The product delivery period has exceeded 7 days.
-The product is not well packaged, damaged, damaged or incomplete
-The product has been registered online for warranty products.
-Any free gifts and trial package gifts.
-The actual appearance or color of the product may be slightly different from that shown in the photo, the actual product shall prevail
C. The replacement product must be returned together with the complete package, accessories, manual and warranty certificate.
D. The replacement product must be free from damage, damage, or wetness
E. Before accepting the replacement of the goods, the original purchase receipt or the relevant electronic receipt must be presented to the company.
F. If the return request is accepted by the company, but the requested replacement product has been sold out, you can select any product of the same value or higher than the same value, and you only need to pay the difference in price.
