JEROME TRADING COMPANY
2.0
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HKTV mall is not the seller or supplier of the products or services. HKTV mall is responsible for managing and administering its website, arranging order processing and fulfillment for the products or services you ordered from the suppliers through its website. Whatever item you purchase via HKTV mall will be subject to the terms and conditions of that merchant. The merchant is responsible for the sale and for dealing with any claims or any other issues arising out of or in connection with the contract between you and the merchant. In respect of purchases of a voucher, in addition to the contract you will have with the seller of the voucher, there will also be a contract between you and the merchant that actually provides the products and services when you redeem your voucher with that merchant. We, HKTV mall, do not accept responsibility for any claim, loss or damage, howsoever caused (including through omission or negligence), which you may directly or indirectly suffer in connection with the purchase of any products, services or vouchers through HKTV mall, nor do we accept any responsibility for any such claim, loss or damage arising out of your use of or reliance on information contained on or accessed through HKTV mall. It is your sole responsibility to ensure that any products, services or information obtained from HKTV mall meet your specific requirements. Particularly for beauty services, you must take your own precautions to ensure that you understand how the services will be performed before you decide to purchase. If in doubt, you should consult your own professional advisor.
1. If you need to change the order/change the glasses style after placing the order, please notify by whastapp (+85252234344)* within 24 hours after placing the order, otherwise, we will not Not refundable.
*Business hours (14:30-22:00)
2. If you receive damaged or incomplete goods, you must email them within 7 days from the receipt of the goods (based on the date of receipt) Contact our store (jerometradingcompany@gmail.com) and provide the order number, the name of the product to be replaced, the relevant photos and the quantity, so that our store can follow up and record. After the two parties have discussed and agreed with the shop, all the goods required to be replaced must be returned to the shop for testing.
3. The complete package must be kept when exchanging goods, And to ensure that the goods are complete and unused.
4. Each order can only be exchanged at most once. You can choose to replace the same or different products. If the price of the new product is higher than the original product, you must make up the difference; if the price of the new product is lower than the original product, the shop will not refund the difference.
5. If you need to go to the store to match the lens or choose the order of the lens, you can change the lens order at the store, and the lens cannot be returned once it is made.
6. We will try our best to ensure that the products shown in the store catalog have enough stock, but due to special circumstances, some products may sold out. In the event that the returned goods have been sold out or the ordered goods are out of stock, in this case, the shop will take the following actions: After discussing with the customer, replace it with other products of the same price. If it is not resolved, the shop will refund the entire amount and refund the payment using the payment method used when purchasing the goods.