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FastBuy 快啲買
5.0
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Store Info
All Products
The following will not be exempted from the replacement arrangement:
· Size of the goods does not match.
· Man-made damage.
· All products are subject to the actual product, and we cannot provide replacements due to color differences.
· If the courier is entrusted to deliver the goods to the door of the address or the management office for collection, the customer shall be responsible for the risk of loss or damage of the goods.
· Pet furniture will undergo multiple layers of manual processing before shipment, small defects on the surface are normal (do not affect the overall use).
· To avoid contact with contagious diseases, please consider the needs of your pets before purchasing pet products.
Returning or exchanging goods:
· If there is a problem with the quality of the product, a replacement request should be made within 3 days from the date of receipt, and the overdue will not be accepted.
· Limit one exchange per order.
· If it affects the overall operation, the replacement product must be returned together with the complete packaging and accessories.
· If it affects part of the operation, we will replace the problematic part instead of all.
· All shipping costs incurred for returning or exchanging products shall be borne by the customer.
· We are not responsible for damages after the delivery of the goods.
· Regarding the assembly of goods, you need to handle it yourself because it involves personal installation methods or causes related problems.
· If the product item or quantity does not match the order, please contact customer service immediately on the day of delivery.
· We reserve the right to change the above terms and conditions without prior notice.
· In case of any dispute, FastBuy reserves the right to the final decision.
Delivery service (Monday to Friday only, Hong Kong area)
Shipping and delivery method
Except for the activities specified on the website, the shipping fee is handled as follows:
. Online shopping net price over HK$400 can enjoy free delivery, if it is less than $280, a delivery fee of HK$80 will be charged (only for a single delivery location), including residential addresses, business addresses, SF self-pickup points, and SF lockers.
. Regarding the transportation of some products, because SF Express may not be able to provide the service of delivering cages of this size, we will use other courier companies for delivery. We will still notify customers after receiving the latest logistics news. In case of any dispute, we reserve the right to the final decision.
Delivery Area
. Do not use a PO Box as a shipping address.
. Each order can only be sent to one address. If you want to deliver the goods to different addresses, please place separate orders for different addresses.
. We will not provide delivery services to outlying islands (except the airport, Ma Wan, Discovery Bay, and Tung Chung) and any restricted areas and areas where trucks are prohibited from entering.
Note: Additional service charges will apply in remote areas.
Delivery time and arrangement
. Order processing time: within 2-4 days after placing the order, the cut-off time is 4:00 pm from Monday to Friday.
. Delivery time: Express delivery (5-7 working days, excluding Saturdays, Sundays, and public holidays)
. Orders that choose the general delivery service will be processed and delivered within 5-7 working days (excluding Saturdays, Sundays, and public holidays) after the payment is successful and confirmed. The actual time depends on the stock.
. If the customer fills in the wrong delivery/contact information, the delivery time will be affected/delayed.
. Due to the epidemic situation, the delivery time may be delayed.
Item Tracking / Change of Address
. After the goods are shipped, we will provide the tracking number of the goods to the customer. If you need to change the address, please get in touch with the courier to make another arrangement. The delivery time may be delayed, and the additional costs incurred must be paid by the customer.
. If the customer fails to receive the package due to personal reasons, please contact the express company for arrangements. If the shipment fails to deliver repeatedly, your order may be canceled, and we will not issue a refund without further notice.
. After placing an order, if there is any change in the delivery address or the selected delivery time, please contact the customer service department immediately for arrangement.
. The courier company's home delivery service does not include moving the goods to the residence. Therefore, if the customer causes damage to the items in the house during the moving period, we will not be responsible and compensate for any loss or damage.
Special Arrangements Affected by Inclement Weather
. When the gale signal is hoisted, the red or black rainstorm warning is in effect, or the express company judges that it is not safe to deliver the weather, the delivery service will be postponed, and we will contact you to change the delivery date.
. In case of any dispute, FastBuy reserves the right to the final decision.
About FastBuy
STEM toys are the best partners in children's education. We collect high-quality STEM educational toys from all over the world to integrate playing and learning into daily life, lay a solid foundation for children, learn scientific spirit, accelerate cognitive development, and take a step ahead.
In addition to children, we also love our pets. We introduce fashionable pet products, such as IATA pet airplane carriers, pet trolleys, cat trees and climbers, and dog stairs. We strive to bring a better life to our pets, share a beautiful society, and have a happy time.