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For product issues, customers are required to contact our customer service for inspection or repair (except caused by human factors). Whirlpoo reserves the right to make the final decision.


The listed items below are regulated electrical equipment under the Product Eco-responsibility Ordinance (Cap. 603).
Air Conditioner/Washing Machine/Tumble Dryers / Dehumidifiers: HK$125 per unit
Refrigerator: HK$165 per unit.

 

Removal Service T&C: https://www.whirlpool.com.hk/english/helpcenter/shippinginstallation/removalservice

The chosen Statutory Removal Service is listed on the receipt of Description.
*W1 I would opt to join the statutory removal service(Arrange on a different day from the delivery day).
*W2 I would like opt out from the statutory removal service.
*W3 I would like to join Whirlpool VIP"s removal Service(Arrange at the same day from the delivery date).
*W4 I would like to confirm my statutory removal service request within 3 days after purchase.

 

For more details on charges, please refer to the Removal Service Terms & Conditions section above.

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