MasterTool

Our store will protect your personal Information in accordance with the relevant provisions of the 
Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies. 
•  In case of any dispute, the merchant will retain the right of final decision without prior notice. 
•  Color shown may be slightly different than actual products due to computer monitors settings. 
•  In situation where there are limitations, price, promotion offers and other marketing campaigns 
on the HKTVmall may vary from retail stores, the terms and offers are only applicable to 
HKTVmall. 
•  Our refund policy gives customers a better shopping experience. From the day you receive your 
item, our return policy is valid for 3 days. Item(s) purchased in our store may be returned and/or 
exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged 
products. Below situations are not acceptable in 
our refund policy: 
1. Opened/used products 
2. Without original and unopened packaging 
3. Products with “non-returnable” remark 
4. Free Gifts/ Accessories / Samples 
5. Without the corresponding original order confirmation, delivery note 
We will check before return/exchange, the original delivery charge and cost of return are borne by 
customers. Customers must return with all free gifts/ accessories / samples. 

Our products will be delivered by HKTVmall, please refer to Shipping Information for more details. 
•  Actual delivery time depends on the products ordered and the shipping time of the particular merchant. 
•  Shipping time of this store: Monday to Saturday, excluding Public Holiday, 9am. 
•  The merchant reserves the right to amend the stated terms herein without prior notice. In 
case of any dispute, the decision of the merchant and HKTVmall shall be final.