Pre-Order Notice:
(Please notice the Terms and Conditions before purchase)
Delivery Notice:
Customers should receive the goods within 14 days from the date of purchase; if the customer fails to pick up the goods, it means the goods and the payment have been waived, and the company has the right to handle the goods and the payment without any responsibility.
Delivery service is limited to Hong Kong, Kowloon, New Territories commercial, industrial and residential addresses only.
Delivery service is not available to remote areas and outlying islands, Ma Wan, Tung Chung, and Hong Kong International Airport, and impermanent or incomplete addresses; not available to areas that cannot be reached directly by vehicles. General Mills Hong Kong reserve the right to decline delivery at its sole discretion.
Delivery service is not available to buildings/floors that are not directly accessible by elevators. In the event the lift is out of order, Häagen-Dazs™ will contact customer to re-schedule the delivery.
Delivery service will be suspended or delayed when typhoon signal No.8 or above is raised or a black rainstorm warning is hoisted, or in the event of bad weather, traffic and/or uncontrollable conditions. In this case, Häagen-Dazs™ will contact customer to re-schedule the delivery.
No change on the delivery information (including date, schedule, address and recipient’s information) is allowed once it is confirmed and the online payment is done. Please ensure recipient is available to accept the delivery. At our option, to charge additional HK $70 delivery fee in the event of customer’s failure to accept delivery for whatever reasons; Neither cancellation of order nor refund will be accepted.
Dry-ice is excluded for delivery order. Please reserve area of freezer (-18 °C) for the storage of Ice Cream Cake.
When the ice cream cake is delivered, please open the cake box on a flat stage for checking, and sign the delivery note as confirmation. Once the delivery note is signed, it means customers accept the delivery order and the product surface is not damaged.
In case of any dispute, the decision of General Mills Hong Kong Limited shall be final.
