The Pet House

• Our store will protect your personal information according to the relevant provisions of the Personal Data Protection Act and HKTVmall Privacy Policies.

• In case of dispute, the merchant will retain the right of final decision without prior notice.

• Colour shown may be slightly different from actual products.

• When there is marketing campaign on the HKTVmall, the condition, price and promotion offer may be different from retail stores, such terms and offers are only applicable to HKTVmall.

• Our products will be delivered by HKTVmall, please refer to Shipping Information for more details.

• Our dispatch time is from Monday to Sunday.

• The Pet House is committed to customer satisfaction and all purchased products shall be free of defect. They can be returned and replaced subject to the following conditions.

• Ordered pet food will be accepted for reason of changing to another brand, package size or flavor subject to the condition that the returned pet food shall be intact, unopened and remain to be in a saleable condition. 

• Opened pet food will be replaceable if mold or insect infestation is found after the package is opened. Request for return and replacement shall be made within 5 calendar dayss from the date of receipt. 

• Right for return and replacement of pet food is contingent upon only a reasonable portion of the package purchased has been consumed.

• Return of pet food for replacement for reason of close to the best before date will not be entertained as long as a reasonable period remains for completing the consumption before the best before date is reached.

• Minor defect or variation of the packaging, if that does not affect the quality of the product

will not be entertained.

• Any report of breakage, missing parts, etc. for pet accessories shall be made within 2 days from the date of goods receipt.

• The customer, on making a claim for return and replacement, shall produce detailed information on the reason for the claim, supported by pictures showing the defect as far as possible.

• The right to interpret this policy shall reside with the seller.

• If you received a product that is damaged or defectvie, please contact HKTVmall Customer Service

• In the event of dispute, HKTVmall's decision shall be final and conclusive.