• Our products will be shipped by HKTVmall, please refer to shipping information for details.
• Actual delivery time depends on the products ordered and the delivery time of individual merchants.
• Our store's delivery time: Monday to Sunday (excluding public holidays).
• In case of any dispute, HKTVmall reserves the right of final decision.
• All products are non-returnable.
•Exchange Policy: If you find that the size of the product is not suitable after receiving it, you can apply for a size exchange according to the following exchange policy:
1. Application Period: You must submit your exchange request within 14 days of receiving the product.
2. Product Condition:
- The product must remain intact and unused.
- The tags and packaging must be retained, as these are necessary conditions for the exchange.
3. Exchange Process:
- When submitting your exchange request, please ensure that the condition of the product meets the above requirements.
- If the product has been washed, used, or damaged, the exchange request will not be accepted.
You can apply for an exchange by clicking on the "chat" option located at the top right corner of the Giordano official flagship store page within the app.
