PETNOU貓狗奴

• Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.

• In case of any dispute, the merchant will retain the right of final decision without prior notice.

• Color shown may be slightly different than actual products due to computer monitors settings.

• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.

• Our store does not accept return.

•  The “Merchant Delivery” goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. Spent $88 on 'Merchant Delivery' products at this store to enjoy free delivery service, otherwise extra $20 delivery fee will be charged and added to your order at checkout page.

•  Free shipping is limited to designated areas of Hong Kong Island, Kowloon and the New Territories, and some areas, remote and outlying areas are subject to additional service charges or failure to provide delivery services.

Locations and surcharges in remote areas are as follows:

Hong Kong Island:

Mid-Levels, The Peak, Stanley, Tai Tam, Shek O, Jardine's Lookout, Repulse Bay, South Bay and Deep Water Bay

Kowloon and the New Territories: 

All rural areas, Ma Wan, Sha Tau Kok, Lung Kwu Tan, Ta Kwu Ling, Lok Ma Chau and Clear Water Bay Peninsula

Non-delivery area included:

Outlying Islands District, Tai Mo Shan, Fei Ngo Shan, Kwun Yam Hill, Discovery Bay and the airport

During the delivery process, if requires to go up and down the stairs outside the housing estate building, every 8 stairs may be counted as one floor; The cost of each floor would be quoted separately.

* Delivery services will be suspended in the event of typhoon No. 8 or above, or if a black rainstorm warning signal is hoisted or there is force majeure. Delivery dates are arranged separately.

•  Will ship goods within 3-6 working days normally.

 •  Our store does not accept return.

 • Please Whatsapp Petnou貓狗奴 customer Service if goods received damage within 7 days.   The merchant will retain the right of final decision.