Bon Plus Company Ltd.

Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.

• In case of any dispute, the merchant will retain the right of final decision without prior notice.

• Color shown may be slightly different than actual products due to computer monitors settings.

• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.

• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:

1. Opened/used products

2. Without original and unopened packaging

3. Products with “non-returnable” remark

4. Free Gifts/ Accessories / Samples

5. Without the corresponding original order confirmation, delivery note

We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.

- The product can be arranged for delivery within 3-10 days after placing the order.
- Sold by HKTVmall.
- If the received product does not match the order or is defective, please return it to the store within 7 days from the date of receipt, along with the receipt and the product.

! Important Notice !

Returns and exchanges cannot be processed after 7 days.

Please inspect the product upon receipt for any issues. Once the product has been used, altered, or modified, it is not eligible for return or exchange.

Products that have been opened, used, or damaged due to human error are not eligible for return or exchange.

For returns or exchanges, please keep and return all packaging materials, including the original packaging box, product labels, hangtags, proof of purchase, manufacturer certificates, instruction manuals, gifts, all accessories, and the order receipt.

- Ensure that the packaging materials mentioned above are returned in undamaged condition. Any damage or bending will void the return or exchange.

- The outer packaging of the product is part of the product, please do not write on it or attach any shipping labels.

Note: The translation provided is an interpretation and may not be an exact representation of the original text.