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TIMESHOP
2.0
Store Main Page
Store Info
All Products
Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
Except as expressly provided under these Terms, title to the products passes from the Company to you upon shipment from a Company facility. The Company shall pay for the shipping expenses associated with orders over HKD800 shipped within Hong Kong. You shall be responsible for the shipping costs of orders under HKD800, or shipped internationally. Please ensure that the shipping information on your account is complete and accurate so that your shipments will be delivered to the correct location. The Company is not responsible for any missing deliveries due to address forwarding or incorrect addresses.
Return Policy: To return a product, please follow our return policy. Some products, such as personalised items, may not be eligible for returns. Timeshop reserves the right to liability.
We take pride in offering our customers the best quality. If you are dissatisfied with any purchase made, please contact our Customer Services at info@timeshop.com.hk within 7 days from the date of delivery for replacement or refund after deducting mailing expenses. You shall be solely responsible for the costs associated with shipping returned product in accordance with these Terms.
Please be aware that our shipping times are subject to change.
Refunds will only be issued for returns of product that were purchased and returned within 30 days, still retain their original factory seal, and remain in factory-quality condition as determined by Company. No refunds will be issued for partially used product or product that appears to be handled, opened or tampered with.
Please mail all returns to:
Unit 9, 10/F, CCT Telecom Building, 11 Wo Shing Street, Fo Tan, Shatin, N.T.
Refund: Once we receive a return and confirm compliance with the return policy, we will endeavour to process the refund in a timely manner. Refunds can be returned to the original payment channel and may take some time to reflect on your account or it can be deducted from your next delivery.
TimeShop has a wide range of aging interventions, with products that can precisely target different parts of the body, allowing users to meet their anti-aging needs, one-stop. At the same time, our brand attaches great importance to product quality and user experience. All TimeShop products are made using high-quality raw materials from all over the world, cooperating with factories that far exceed international standards. We promise to strictly adhere to international testing standards, and develop only high-quality products.