Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• Sizes stated may have an error size within 2cm with the actual product size due to meausurement by hand, not is a defect.
• In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products.
Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with "non-returnable" remark
4. Products as confirmed to be man-made damage. Such goods will only be repaired (repair fees are required and will be notified on the product page).
5. Free Gifts/ Accessories / Samples
6. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by Customers. Customers must return with all free gifts/ accessories / samples.
If it is found that the returned product does not comply with the company's return policy, it will not be processed. We apologize for the inconvenience.
