1. Product are delivered by courier/SF Express. We will contact you for the arrangement.
2. Delivery service is only applicable to HK area. Surcharge could be incurred if no elevator or in remoted areas, e.g. Tung Chung, Ma Wan, Discovery Bay etc. Our staff will inform the surcharge charge.
3. Standard installation service is only applicable to HK area. Surcharge will be incurred if the address is in remoted areas*. Our staff will inform you when arranging the service subject to the installation address. (*Remote areas subcharge: $250: The Peak, Mid-levels, Southern District, Stanley, Chung Hom Kok, Sai Kung, Ting Kau, Sham Tseng, Ma Wan/Park Island, Tung Chung, Pat Heung, Kam Tin and Yuan Long/Tuen Mun/Tai Po/Sheung Shui/Fanling and other rural areas; $350: Discovery Bay, Lantau Island, Cheung Chau, Lamma Island and Peng Chau)
4. For goods that include standard installation services, our technical staff will contact and ask you to provide photos to show the installation space and its condition for reference before arranging delivery and installation. When the technical staff comes to install, if the installation cannot be carried out due to the actual environment on the site, the customer will need to pay $250 inspection fee of $250 (if visiting remote areas, additional remote area surcharges will be charged).
5. For installation service, buildings can only access through staircases charge HKD$50 per floor (the first 3 floors will not count)