Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies. • In case of any dispute, the merchant will retain the right of final decision without prior notice. • Color shown may be slightly different than actual products due to computer monitors settings. • In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall. • Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 3 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy: 1. Opened/used products 2. Without original and unopened packaging 3. Products with “non-returnable” remark 4. Free Gifts/ Accessories / Samples 5. Without the corresponding original order confirmation, delivery note We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
Delivery / Return
• Our products will be delivered by HKTVmall, please refer to Shipping Information for more details. • Actual delivery time depends on the products ordered and the shipping time of the particular merchants. • Shipping time of this store: Monday to Saturday and Public Holidays (excluding Sunday) • In the event of dispute, HKTVmall's decision shall be final and conclusive.
• Our store will protect your personal information in accordance to the relevant provisions of the Personal Data Protection Act and in accords to HKTVmall Privacy Policies. • In case of any dispute, the merchant will retain the right of final decision without prior notice. • Colour shown may be slightly different than actual products. • In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may varies from retail stores, the terms and offers are only applicable to HKTVmall.
Red Bear Department Store is mainly an exclusive agent with a series of high-quality lifestyle product brands, category includes personal and health care, baby care, makeup and skin care etc. All products are directly from the manufacturer, quality guaranteed!
