Puressentiel Offical Store
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Our store will protect your personal Information in accordance with the relevant provisions of the
Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situation where there are limitations, price, promotion offers and other marketing campaigns
on the HKTVmall may vary from retail stores, the terms and offers are only applicable to
HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your
item, our return policy is valid for 3 days. Item(s) purchased in our store may be returned and/or
exchanged either by pickup or directly in our vertical store.
Below situations are not acceptable in
our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by
customers. Customers must return with all free gifts/ accessories / samples.
Our products will be delivered by HKTVmall please refer to Shipping Information for more details.
Actual delivery time depends on the products ordered and the shipping time of the particular merchants.
Shipping time of this store: Monday to Friday excluding Public Holiday 9am.
All products are non-returnable.
In the event of dispute HKTVmall's decision shall be final and conclusive.
Puressentiel was founded in 2005 by Isabelle and Marco Pacchioni out of passion for aromatherapy and natural active ingredients, taking the market by storm by democratising aromatherapy with the first "ready-to-use" products.
A range of safe, effective and easy-to-use products!
They are both early adopters of aromatherapy's effectiveness in treating everyday health and are supported in this adventure by their son Rocco, and Florence, Marco's sister.
Puressentiel, a family-owned laboratory, is above all a human adventure.
Our family story was made possible thanks to an ambitious and united team, sustainable partnerships with our trusting suppliers, and of course, our millions of loyal consumers all around the world!
This beautiful dynamic encourages us to keep on innovating, day after day, in order to invent 'drop by drop' and bring even more wellbeing, beauty, and health to all.