•For any damage of product within 7 purchasing days, the product will be exchange with properly packaged, official receipt.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchants.
• Shipping time of this store: Monday to Friday excluding Public Holiday 9am and 3pm.
• In the event of dispute HKTVmall's decision shall be final and conclusive.
The following conditions cannot be returned:
• Defect, damage and defilement (including human damage or improper use/handling) caused by the customer;
• Notice of return after 7 days after receipt of the goods;
• Products that have been opened or used;
• if the shipping carton is damaged but the product and packaging are intact; and
• Packaging box and packaging materials (because the box is only used for protection of products).
• All gifts will not be exchanged for cash or exchanged with other gifts and no refund will be given.
