Our store will protect your personal information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HLTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 3 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, the press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1) Opened/used products
2) Without original and unopened packaging
3) Products with "non-returnable" remark
4) Free gifts / Accessories / Samples
5) Without the corresponding original order confirmaton, delivery note
We will check before return/exhange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts / accessories / samples.
