Emma Mattress

Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.

- In case of any dispute, the merchant will retain the right of final decision without prior notice.

- Color shown may be slightly different than actual products due to computer monitors settings. 

- In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.

- Our refund policy gives customers a better shopping experience. Please visit the terms and conditions on each product page.

Shipping and return costs are free.

Once your order has been successfully placed, we'll process your order as soon as possible. Generally, you'll receive your packages all in 2-4 working days (except public holidays) unless under special circumstances which we will call to notify you.

On the day of the delivery, you'll receive a call from our logistic partner to schedule your preferred time. As such, please ensure that the contact number you provide us is accurate. If you will not be in town during the delivery period, we ask that you provide a second contact person number. If our logistic partner is not able to contact you to get an affirmation regarding the delivery time and date, your mattress will not be delivered on the day itself even if it's scheduled. If that's the case, please contact us.

Our standard delivery take place between 9 am to 6 pm, from Monday to Friday. If you're unavailable on the weekdays, we'll be able to arrange for the package to be delivered to you on Saturday. Alternatively, you can have your lobby receptionist to sign the delivery for you. If you choose to do so, please contact us in advance so that we can notify our partner to leave your package at the reception and to confirm your authorization.

If none of those options can meet your needs, we may be able to schedule a night time delivery for you. If you do require this service, please inform us in advance. However, we cannot guarantee that this service can be provided each time.

Please note that if you'd agreed on a delivery date and time with our logistic partner and decided to change afterwards, there may be additional charges. This is subjected to case-by-case basis.