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•Our store will protect your personal information in accordance to the relevant provisions of the Personal Data Protection Act and in accords to HKTVmall Privacy Policies.
•In case of any dispute, the merchant will retain the right of final decision without prior notice.
•Colour shown may be slightly different than actual products.
•In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may varies from retail stores, the terms and offers are only applicable to HKTVmall.
•HKTVmall is not the seller or supplier of the products or services. HKTVmall is responsible for managing and administering its website, arranging order processing and fulfillment for the products or services you ordered from the suppliers through its website. Whatever item you purchase via HKTVmall will be subject to the terms and conditions of that merchant. The merchant is responsible for the sale and for dealing with any claims or any other issues arising out of or in connection with the contract between you and the merchant. In respect of purchases of a voucher, in addition to the contract you will have with the seller of the voucher, there will also be a contract between you and the merchant that actually provides the products and services when you redeem your voucher with that merchant. We, HKTVmall, do not accept responsibility for any claim, loss or damage, howsoever caused (including through omission or negligence), which you may directly or indirectly suffer in connection with the purchase of any products, services or vouchers through HKTVmall, nor do we accept any responsibility for any such claim, loss or damage arising out of your use of or reliance on information contained on or accessed through HKTVmall. It is your sole responsibility to ensure that any products, services or information obtained from HKTVmall meet your specific requirements.

Vertex store Office Hour：

Monday to Friday 10:30am to 8:30pm
•Non return and refund once product opened

•For any damage of product within 7 purchasing day, product will be exchange with properly packaged, official receipt.

• Actual delivery time depends on the products ordered and the shipping time of the particular merchants.
• Shipping time of this store: Monday to Friday excluding Public Holiday 9am and 3pm.
• In the event of dispute HKTVmall's decision shall be final and conclusive.

The following conditions cannot be returned:

• Defect, damage and defilement (including human damage or improper use/handling) caused by the customer;

• Notice of return after 7 days after receipt of the goods;

• Products that have been opened or used;

• if the shipping carton is damaged but the product and packaging are intact; and

• Packaging box and packaging materials (because the box is only used for protection of products).

• All gifts will not be exchanged for cash or exchanged with other gifts and no refund will be given.