Streams Water Solutions Limited
4.0
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Store Info
All Products
1. The prices and discounts of all products are based on the information currently displayed on this website.
2. All goods are denominated in Hong Kong dollars.
3. Each pickup code can only be used once, and is invalid after the expiry date (valid date is within three days from the date of pickup).
4. The user needs to select the location of the pickup branch, which cannot be changed once selected.
5. If the shop (Streams Water Solutions Limited, the same below) cannot provide any goods or services on your order, you will be notified by phone or email to arrange a refund on or before the requested pickup date. This store needs to check whether your rationale for returning the product is sufficient, and reserves the right to refuse any application for return of goods.
6. When you receive the goods, you must check whether the ordered goods are damaged. If you find that the product is damaged (not including deliberate damage), please inform the customer service department of this store within 7 days from the date of pickup to arrange for replacement.
7. Except for the refunds or returns listed in items 6 and 7 above, the store and the website do not assume any responsibility
8. The store reserves the right to modify these terms and conditions at its absolute discretion.
9. In case of any disputes, the store reserves the right of final decision.
Delivery Fee:
● Free delivery for purchase of HK$800 or above.
● Delivery fee would be paid by customers for any purchase less than HK$800.
* We currently do not deliver to the following locations:
i. Outlying Islands (Delivery services only available at Ma Wan, Discovery Bay & Tung Chung. Pick-up services are not provided in above areas);
*In the event that elevators are unavailable at the designated delivery premises, delivery services shall only be made up to the 1st storey only (counting from the ground floor). An additional delivery fee of HK$40 per order will be charged for delivery to the 2nd to 4th floor. An additional delivery fee of HK$80 per order will be charged for delivery to the 5th to 8th floor. For the avoidance of doubt, 32 steps of stairs shall be regarded as one floor if more than 32 steps of stairs are required to reach one floor. This additional fee applies to both pickup and delivery. For delivery to premises without elevators, the maximum weight of the shipment shall be 20kg. Any delivery of shipment exceeding the aforementioned maximum weight shall be rejected and delivery fee will nonetheless be charged.
There will be no refund of delivery fee on delivery failure due to unable to confirm delivery time with customer / an unattended recipient address upon arrival of goods at the appointed time / measurement not fit for delivery etc.
Delivery Time
● Ordered goods will be delivered in 5 working days. (PH,Saturday and Sunday not count as working days)
● Our company using SF delivery , driver will call you before delivery, IF you are not at home /no one can pick up the delivery, please reschedule the timeslot with driver.
Kowloon, New Territories & HK Islands
Delivery timeslot: 18:00 - 23:00 / 10:30 - 17:00
Ma Wan, Discovery Bay & Tung Chung
Delivery date & timeslot: Every Tuesday / Thursday(12:00 - 16:00 )
If you have any questions, please call Streams Water Solutions Limited Customer Service (852) 2777-7775
Other T&C:
●Please record the video if you found any damage with product within 24 hours and contact us, we will not accept any return/refund request if report to us after 24 hours.
●We will not take any response if customer request delivery in front of door.
The parent company of Streams Water Solutions Limited has been established for nearly 14 years. It is the general agent of Korean-made electrolyzed water machines in Asia, specializing in various water filtration products, kitchen supplies, Korean-made bathroom supplies, household appliances, small indoor appliances, office drinking equipment, and beauty equipment. And catering commercial filtration system.