Dan Beauty Flagship Store | HKTVmall The Largest HK Shopping Platform | HKTVmall The Largest HK Shopping Platform

Store Remarks

Please contact us for inquiries about order status: 6142-9699 (WhatsApp inquiry)

The "Merchant Delivery" products in our store cannot be combined with products from other merchants for calculating shipping fees. When you purchase any "Merchant Delivery" products in our store and the total amount reaches $600, you can enjoy free delivery service. Otherwise, you will be charged a $30 shipping fee, which will be automatically calculated in the relevant order. The delivery service fee includes additional fees for Hong Kong commercial areas, residential areas, and remote areas. If you have any inquiries, please feel free to ask in the Q&A section. We will respond to your questions as soon as possible for placing an order on HKTVMall.

The product packaging may vary by batch. In order to avoid inconsistency between the actual place of origin of the product you receive and the place of origin indicated in the product description, some products in our store do not specify the specific place of origin. The actual product you receive shall prevail. If you need to know the place of origin for this batch, you can contact the merchant or ask in the QA section. Thank you!

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Delivery / Return

The "Merchant Delivery" items in our store cannot be combined with items delivered by other merchants for calculating shipping fees. For any "Merchant Delivery" items purchased in our store, free delivery service is available for orders over $600. Otherwise, a $30 delivery fee will be charged and automatically calculated in the relevant order. The delivery service fee includes additional charges for Hong Kong commercial areas, residential areas, and remote areas.

The delivery of items in our store is handled by the merchant. The actual delivery time will be calculated based on the selected items in your order and the shipping time of the respective merchant. Please refer to the delivery service for details.

Due to hygiene reasons, our store does not accept returns or exchanges of goods.

If you receive a damaged or defective package, please immediately contact Dan Beauty Customer Service within seven days of receipt to report the damaged goods and arrange for Dan Beauty to collect the items within seven days from the day of receipt.

In case of any dispute, Dan Beauty Eshop reserves the right of final decision.

The following situations are not eligible for exchange arrangements

The product has been opened or used (e.g., torn packaging tape or box).

The product is not in its original packaging, has been damaged, destroyed, or is incomplete.

Any discounted, clearance, or sale items explicitly marked as non-returnable.

Any free gifts, accessories, or trial-sized items.

Failure to present the product sales invoice or receipt after one exchange has already been made.

Before processing returns or exchanges, we must inspect and verify the returned goods. If the conditions do not meet the above return and exchange requirements, all returns will not be accepted. During the return process, the original shipping and handling fees (if any) will be borne by the customer. We apologize for any inconvenience caused. If the returned goods came with promotional gifts or items purchased at a special price, they must also be returned together. Otherwise, the return or exchange will not be processed.

If the returned goods are found not to comply with our company's return policy, they will not be processed. We apologize for any inconvenience caused.

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