Dear Customers,
Our store's "Merchant Delivery" items cannot be combined with items from other merchants to calculate shipping fees.
Free delivery service is available for any "Merchant Delivery" items purchased from our store for orders over $180. Otherwise, a shipping fee of $30 will be charged and automatically included in the relevant order.
Thank you very much for choosing our service. To ensure that you receive your goods smoothly and promptly, we provide detailed information about our delivery arrangements. We use JD Logistics for all our delivery tasks to ensure that your order can be delivered to you safely and quickly.
Order Processing Time
The daily order cutoff time is 10:30 am. All orders placed before the cutoff time will be arranged to be delivered before 10 pm on the same day; if delivery cannot be made, it will be delivered by 2 pm the next day at the latest (the final actual delivery time is subject to JD Logistics).
Postponed on Sundays and public holidays. During Sundays and public holidays (please refer to in-store announcements for long holidays), delivery services will be postponed by one day. Please keep this in mind to avoid any impact on your plans.
Delivery Notification
SMS and phone notifications. JD Logistics will notify you via SMS before delivery, and will contact you again by phone before the goods arrive to ensure that you can smoothly receive your package.
Rescheduling delivery time. To avoid delays, we recommend you pay attention to your phone. If the scheduled delivery time is inconvenient for you, you can negotiate directly with the driver to reschedule a more suitable delivery time.
WhatsApp notifications and tracking number. We will also send you the JD tracking number via WhatsApp, and you can use this tracking number to check the status of your order on the JD official website (since HKTVmall does not allow posting URLs, please search online).
Direct contact with JD Logistics customer service. If you have any questions or need further inquiry about delivery, you can also directly call JD Logistics customer service for consultation (since HKTVmall does not allow posting telephone numbers, please search online).
Delivery Range - Important Reminder
Currently, we are unable to provide delivery service to the Lantau Island area; only Tung Chung and Ma Wan in the outlying islands are covered. We are working hard to expand our delivery range so that we can cover more areas in the future. Thank you for your understanding and patience.
Contact Information
If you have any questions or need assistance, please feel free to search for our contact information in the HKTVmall backend and contact us. Our team will be on standby at all times to provide you with the help you need.
Thank you again for your support and trust. We look forward to providing you with satisfactory service and wish you a pleasant shopping experience!
